Auroo Technician App Privacy Policy
Effective Date: December 5, 2024 Last Updated: December 5, 2024
Introduction
Auroo AI, Inc. ("Auroo," "we," "us," or "our") is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Auroo Technician mobile application (the "App"). Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us
Account Information
Authentication Credentials: Email address and password (managed securely through Clerk authentication service)
Profile Information: Name, employee ID, company affiliation, phone number
Role Information: Technician role, permissions, and access levels
Job-Related Data
Job Documentation: Photos taken before, during, and after service calls
Job Notes: Text descriptions, observations, and service notes
Time Records: Job start times, completion times, and duration
Location Data: Job site addresses and navigation information
Customer Information: Customer names, addresses, and contact details (as provided by your employer)
Information Collected Automatically
Device Information
Device Identifiers: Device model, operating system version, unique device identifiers
App Usage Data: Features used, frequency of use, navigation paths within the app
Performance Data: App crashes, system activity, hardware settings, date and time of use
Location Information
Job Location Data: We collect precise location data when you check in or out of job sites
Background Location: Only collected with your explicit permission and only during active work hours
Analytics Information
Usage Analytics: We use PostHog to collect anonymized usage statistics to improve our service
Performance Metrics: App load times, feature response times, error rates
How We Use Your Information
We use the information we collect to:
Provide and Maintain Our Service
Enable you to access and use the App
Manage your user account and authentication
Facilitate job assignments and completions
Store and organize job documentation and photos
Synchronize data between your device and our servers
Improve and Optimize Our Service
Understand how users interact with our App
Identify and fix bugs and performance issues
Develop new features and improvements
Provide customer support and respond to inquiries
Ensure Safety and Security
Detect and prevent fraudulent or unauthorized activity
Protect against security threats
Enforce our Terms of Service
Comply with legal obligations
Business Operations
Generate aggregated, anonymized statistics about App usage
Facilitate communication between technicians and dispatchers
Provide reporting capabilities to your employer
Third-Party Services
We use the following third-party services to operate our App:
Clerk (Authentication Service)
Purpose: Manages user authentication and session management
Data Shared: Email address, authentication tokens
Privacy Policy: https://clerk.com/legal/privacy
Supabase (Database and Storage)
Purpose: Stores user data, job information, and photos
Data Shared: All job-related data, photos, and user information
Privacy Policy: https://supabase.com/privacy
PostHog (Analytics - If Enabled)
Purpose: Collects anonymized usage analytics
Data Shared: Anonymous usage patterns, feature interactions
Privacy Policy: https://posthog.com/privacy
Data Storage and Security
Storage Location
Your data is stored on secure servers provided by Supabase
Photos are stored in encrypted cloud storage
Authentication data is managed by Clerk's secure infrastructure
Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication requirements
Secure API endpoints and communication protocols
Regular backups and disaster recovery procedures
Data Retention
Active Account Data: Retained as long as your account is active
Job Documentation: Retained according to your employer's data retention policy
Photos: Stored for the duration specified by your employer (typically 7 years for compliance)
Deleted Account Data: Removed within 90 days of account deletion request
Your Rights and Choices
Access and Portability
You have the right to:
Access your personal information stored in the App
Request a copy of your data in a portable format
Review and verify the accuracy of your information
Correction and Update
You can:
Update your profile information through the App
Request corrections to inaccurate data
Contact support for assistance with data updates
Deletion
You may request deletion of your account and associated data by:
Contacting your system administrator
Emailing our support team at privacy@tryauroo.com
Note: Some data may be retained for legal compliance or legitimate business purposes
Location Services
You can:
Control location permissions through your device settings
Disable location services at any time (may limit app functionality)
Choose when to share location data (during job check-ins only)
Analytics Opt-Out
You can opt out of analytics collection by:
Adjusting settings within the App (if available)
Contacting support to disable analytics for your account
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
With Your Employer
Job completion data, photos, and documentation
Performance metrics and time tracking
As required for business operations
With Service Providers
Third-party services mentioned above (Clerk, Supabase, PostHog)
Only to the extent necessary to provide our services
For Legal Reasons
To comply with legal obligations, court orders, or government requests
To protect our rights, privacy, safety, or property
To investigate potential violations of our Terms of Service
Business Transfers
In connection with a merger, sale, or acquisition of our business
Your information would be transferred to the successor entity
Children's Privacy and Age Requirements
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Employment Requirement
While the App has no objectionable content and is rated 4+ on the App Store, users must be:
Employed by or authorized by a field service company to use this App
Of legal working age in their jurisdiction (typically 16-18 years old for employment)
Authorized by their employer to handle customer data and job documentation
This App is designed for professional use by field service technicians and is not intended for personal or recreational use.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising privacy rights
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the App
Updating the "Last Updated" date
Sending an email notification for material changes
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Auroo, Inc. Privacy Department Email: privacy@tryauroo.com Website: https://tryauroo.com/contact
Data Protection Officer Email: dpo@auroo.io
For technical support related to the App: Support Email: support@tryauroo.com Support Portal: https://tryauroo.com/contact
Compliance and Certifications
We strive to comply with applicable data protection laws including:
General Data Protection Regulation (GDPR) for European users
California Consumer Privacy Act (CCPA) for California residents
Other applicable regional privacy laws
By using the Auroo Technician App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.