Inbox
Every message, in one inbox.
Website chats, Facebook messages, web forms and email all land in one place. Reply from Auroo, give the conversation to someone on your team, and it stays with the customer.
- On Business Pro
- Free setup
- No contract
- Walker 9:38 am Motorized shades for two bedrooms Website chat New lead
- Dana Whitfield 9:24 am Let’s go ahead with all three shades. Email
- Lauren Hayes 9:02 am Shutters for a bay window Web form
- Ray James 9:00 am Wants the 15% off motors Offer popup
- Johnson Sun Do you install cellular shades? Facebook
Do you install cellular shades?
We have six windows upstairs.
Emily Carter We do, cordless or motorized, installed by our own team. Want a free in-home consultation this week?
Sent on FacebookEvery channel
Reply where they wrote.
Website chats, Facebook messages, email and web forms all open in the same place. Reply to an email or a Facebook message from Auroo, and the customer gets your answer where they wrote to you.
- Read every website chat, start to finish.
- Answer Facebook messages without opening Facebook.
- Reply to email from the same inbox.
Walker
Do you do motorized shades? Two bedrooms, four windows.
Harbor Window Co. assistant We do: motorized roller and cellular shades, installed by our own team, and motors are 15% off this month. Can I take your name and number for a free consultation?
Walker, 555-0142.
Harbor Window Co. assistant Thanks! Someone from our team will call you today to find a time.
Tom Becker
Do you install on weekends? We both work during the week.
Emily Carter Hi Tom, we do, on Saturday mornings. Want us to come out and measure first?
Sent on FacebookSaturday works. Thanks!
Ray James
Re: Quote for 4 bedroom windows
Thanks for the quote. Can we switch the two kids’ rooms to blackout?
Emily Carter Of course. Blackout is $1.50 more per square foot. I’ll send you the updated quote today.
Sent by emailLauren Hayes
- Name
- Lauren Hayes
- Phone
- 555-0163
- Page
- Shutters
- Message
- Shutters for a bay window. Can someone come out next week?
Your team
Give each conversation to the right person.
A question about an install goes to the installer. A new lead goes to sales. Everyone can see who has each conversation, so nothing is answered twice or missed.
- Give any conversation to someone on your team.
- See who has each one, right in the list.
- Everyone signs in with their own login.
- AndersonEmail, 8:20 amCan the install be after lunch on Thursday?MRMike
- BrooksFacebook, 8:15 amThe motor on our bedroom shade stopped working. Assign
- Lauren HayesWeb form, MonShutters for a bay window.ECEmily
- Dana WhitfieldEmail, MonLet’s go ahead with all three shades.ECEmily
- Tom BeckerFacebook, MonSaturday works. Thanks!ECEmily
- WilsonEmail, FriIs the valance still on order?STSam
With the customer
Every conversation stays with the customer.
Open a customer and see every message from them, on every channel: the offer they claimed, the website chat, their Facebook messages and their email. Whoever answers next knows what was said.
- Every channel, in one history.
- Anyone on your team can pick it up.
- Next to their job, quotes and visits.
- EmailTue 5:12 pmRe: Quote for 4 bedroom windowsCan we switch the two kids’ rooms to blackout?Emily replied
- FacebookSat 11:20 amIs the 15% off still on if we book next week?Emily replied
- Website chatMon 9:01 amAsked about motorized shades for four bedrooms. Name and number saved.Answered by your assistant
- Offer popupMon 9:00 amClaimed 15% off motors.
Job #2431Ray James, 4 bedroom windowsQuoted
Questions
About the inbox.
What comes into the inbox?
Your website chats, Facebook page messages, web forms and email, plus the leads from your offer popup. They’re all in one list.
Can I reply to Facebook messages from Auroo?
Yes. Reply from the inbox, and the customer gets your answer on Facebook, where they wrote to you.
Can I answer email from Auroo?
Yes. Reply to email from the same inbox as your chats and Facebook messages.
Can I read what the website chat said?
Yes. Every website chat is in the inbox, start to finish, so you know what the customer was told before you call them back.
Can my team share the inbox?
Yes. Each person has their own login, and you can give any conversation to someone on your team.
Which plan includes the inbox?
Business Pro ($499/mo) and Enterprise. Every plan is $5 a month for the first 6 months.
Answer every customer from one place.
The inbox comes with Business Pro, at $5 a month for your first 6 months. We set it up for you.